Decisiv

Decisiv Service Management Platform incorporates extensive integration into Freightliner proprietary systems and provides component details including serial numbers of major components, vehicle and component specific access to PartsPro, part pricing and SRT operations.

Freightliner, LLC

"Our customers told us they wanted a more precise estimate of charges upfront and they want the estimate to match the invoice at the end of the repair. MVASIST directly addresses these two common requests. This is the most complete and versatile service estimating tool in the industry."

Dave Albert
Customer Satisfaction Marketing Manager
Mack 

"Our fleet customers benefit from the improved customer experience and standardization that Service Partner delivers. Service Partner offers participating fleets fair and consistent labor times, expedited diagnostic advisories, and accurate repair estimates."

Vaughn Allen
Vice President Customer Service and Support
Navistar

"With Prevost.ASIST from Decisiv it can take at least ten minutes less to prepare each of the approximately 500 service estimates written each month by our North American Parts and Service Centers. The hundreds of hours we are now saving with this platform are in addition to a significant reduction in management time that was spent resolving issues created by not having a professional, written and accurate service estimating platform."

Randy Castillo
General Manager
Service Network Manager
Prevost

"MVASIST is another aspect of Volvo's ongoing commitment to customer satisfaction. More than 60% of the J.D. Power Customer Service Satisfaction score is tied to the service initiation process. Providing customers with complete, accurate and timely estimates is a major part of a consistently superior customer experience."

Bill Dawson
Sr. Vice President
Volvo