MVASIST Introduces myMVOPS
Volvo service locations using MVASIST have already developed their own powerful set of service operations. To enhance the base operations package in cooperation with our partner, Decisiv Inc., we will soon offer a shared community space called myMVOPS. For MVASIST users, myMVOPS provides a far greater base of packaged repair plans to select from - created by MVASIST users based on front-line experience.
To join the myMVOPS community, contact Decisiv at Support@decisiv.com.
Field Communications
Volvo service locations can now communicate directly from the MVASIST platform with Volvo Service and Fleet field staff, component suppliers and others involved in providing the highest level of customer service.
Click here to see a short video of this new feature in action.
Recall and Service Programs
MVASIST will now search Recall and Service Programs for you, present them to you and allow you to automatically include them in the estimate.
Click here to see a short video of this feature in action.
Warranty Information
Need access to standard and extended Warranty coverage? MVASIST gives you a link to the exact coverage for the vehicle you are working on.
Click here to see a short video of this feature in action.
Cummins Engine Parts Catalog Link
For Cummins Engines, a new link can now take you directly to QuickServ Online, the Internet-based Cummins parts reference catalog.
Click here to see a short video of this feature in action.
Estimate Update Notification
Updating a service estimate automatically now sends notification to customers by email.
Click here to see a short video of this feature in action.
Toggle Hazardous Waste
Simply and easily Add or Remove the Hazardous Waste fee from any estimate.
Click here to see a short video of this feature in action.
To see the entire list of new MVASIST features as well as online training times, click here and scroll to the bottom of the page for training sessions.
MVASIST at Vanguard...Vanguard Truck Centers a full service network of medium and heavy-duty truck centers located in Georgia, Texas and Arizona sells and services Mack and Volvo trucks as well as other medium-duty brands.
Vanguard and several other selected Volvo dealer locations across the US will soon be participating in a program with a group of key Volvo fleet customers that is aimed at revolutionizing the way they communicate and facilitate service on their trucks.
MVASIST users are seeing significant increases in the quality and value of their relationships with customers like Knight Transportation. The platform drives improvements in effective labor rates while increasing overall efficiency within the service management process, and ultimately creating a higher quality customer experience.
Additional Volvo locations joining the program in December...
Kriete Group, Milwaukee, WI
MVASIST at Knight Transportation...a 3,500-tractor national account customer of Volvo is entering into a program with a selected group of Volvo service locations across the US to revolutionize the way they communicate and facilitate truck service. “Increasing uptime is all about faster communications,” says Aaron Acers at Knight.
For Knight and other fleets, the MVASIST platform will enable them to do in minutes what used to take hours of downtime waiting for answers and approvals.
New Fleets coming soon...
Ryder Truck Corporation
SAIA
Big G Express
First Fleet
Western Express
Service CSI is critical to building customer loyalty and improving bottom line performance. MVASIST is one of the key tools to make it happen - MVASIST, developed by Decisiv, supports truck sales, parts marketing, distribution development and customer service efforts. Volvo's commitment to this unique and powerful tool includes underwriting the cost of development and deployment, and making MVASIST Fleet free to all dealers.
MVASIST will improve customer satisfaction, loyalty and ease of doing business with your dealership, while enhancing your operation’s profitability and efficiency. For more information, contact Decisiv at 804.762.4153 or visit www.decisiv.com.
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